You must allow your landlord, agent or an appointed tradesman access to your home to inspect or fix a problem. Your landlord or agent should give you at least 24 hours' notice, unless it's an emergency.

Repairs & Maintenance

FAQ's

Whats the Landlord Responsible for?

The landlord is responsible for maintaining the property in a good state of repair. They will either take care of this directly, or do so via a letting agent – make sure you know who to go to when there’s a fault at the beginning of the tenancy.

Check your 'Welcome letter' to find out what service level your landlord has. If it is Tenant Find or Rent Collect, then you will need to talk to your landlord directly. If it is Fully Managed then the agent will help. If you do damage to the property you are expected to cover the cost of putting this right.

I've broken or damaged something by accident...

Don’t worry – accidents happen. Tell whoever is responsible for the property maintenance (either the landlord or letting agent) as soon as possible. You will be expected to cover the cost of putting it right. Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy.

Independent confirmation about the repairs process can be obtained from HERE

Have you checked the power & pressure?

Boiler

Isolate a leak by turning the stop cock off !

Heating & Pipes

Do they just need bleeding?

Radiators

Have you overloaded a plug OR is there a faulty item?

Electrics

Check your Smoke Alarms once a month

Hallway & Landing

Have you identified a faulty Appliance? OR

isolated a leak?

Kitchen

Aerial problems? fire stopped working?

Reception Rooms

Leaks, Damp, Condensation?

Bedrooms

Leaks, Drips, Mould?

Bathroom

Leaks, Drips, Mould?

En-Suite

Lost a tile? Spotted a leak?

Roof

Name:

Number:

E-Mail:

Brief Description of the problem:

Anything Else

TO THE TOP OF PAGE

Boiler

Do you have your boiler manual? If not find it here: www.freeboilermanuals.com

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the boiler fault:

Heating & Pipes

Are pipes lagged? If not REPORT NOW

Leaking Pipes

Place a dish, bowel or bucket to catch the water

Pull back any carpets and lay down newspaper or towels to soak up the water

If you have a leaking pipe or tap REPORT IT NOW

Burst Pipes

Turn off the water @ the main stop cock & switch off any water heaters

Open all taps to drain water from the system

Can the item be isolated? It may have an isolation valve to stop their water supply

Stop Tap Information

Watch a useful video here

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the heating & pipe fault:

Radiators

Bleeding A Radiator

If the whole radiator is cold the valve may need turning up?

If more than one radiator is cold there may be a problem with the System & we will need to ask an engineer to visit

Find your radiator key or purchase one from a local DIY Store

Turn off the Heating System

You will need a cloth, towel & bucket

The bleed valve is the smallest square nut at the top of the radiator

Place the key over the valve and have a cloth ready to catch any water

Gently turn the key anti-clockwise, you will hear a hiss as the air is released

When the water starts to be released, turn the key back clockwise to shut off the valve

DO NOT unscrew the valve completely

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the radiator fault:

Electrics

Tenants are Responsible for the safety of any Appliances they take into a property.

Wet Electrics?

DO NOT TOUCH! Turn off the Electrics @ the fuse box

Turning off Electricity

Use the main ON / OFF Switch on your Electricity Fuse Box

Tripped Switch?

Open the cover of your fuse box so you can see all fuses

Check which switch has tripped to 'OFF' & look to see if you can identify which appliance may be causing the fault

Put it back to the 'ON' position

Worried about an Electrical issue in your home? Look for:

Frayed, cut or damaged leads

Cracked cases on plugs

Burn marks on plugs or leads

Blown fuses

Loose cord grips in plugs or appliances

Smell of burnt plastic

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the electric fault:

Hallway & Landing

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the hallway & landing fault:

Kitchen

Oven

The timer may have been re-set. This is caused by a power failure or by yourself by accident. Re-Set the clock on the Oven if necessary.

Check the fuse Box to see if the switch has tripped

Washing Machine not working or draining

The filter is probably blocked. Drain the machine and check the filter.

Tumble Drier or Combined Washer-Drier

The filter is probably blocked. Drain the machine and check the filter.

Condensing driers have a water collection tray, when this gets full the drying function will cease. Empty the water and re-set. ONLY FOLLOW THE STEPS TO 2 minute 30 seconds !

Sink not draining

This is usually caused by a build up of food waste or limescale.

Buy a sink unblocking liquid to remove the blockage

Check if there is a Home-care Policy is in place, if not we can arrange a plumbers visit on your behalf

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the kitchen fault:

Bathroom

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the bathroom fault:

En-Suite

Leaking Pipes

Place a dish, bowel or bucket to catch the water

Pull back any carpets and lay down newspaper or towels to soak up the water

If you have a leaking pipe or tap REPORT IT NOW

Burst Pipes

Turn off the water @ the main stop cock & switch off any water heaters

Open all taps to drain water from the system

Can the item be isolated? It may have an isolation valve to stop their water supply

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the en-suite fault:

Downstairs Rooms

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the reception room fault:

Bedrooms

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the bedroom fault:

Front of the Property & Front Garden

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the front of property fault:

Back of the Property & the Back Garden

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the back of property fault:

Roof

Have you noticed any roof tiles missing? REPORT NOW

Do you have a leak? REPORT NOW

Report A Fault Here

Name:

Number:

E-Mail:

Brief description of the roof fault:

Anything Else

Smoke alarms and carbon monoxide detectors

From 1st October 2015, private landlords must make sure smoke alarms are fitted on each floor in all their rented properties. They must make sure that the smoke alarms provided are in working order at the start of your tenancy and when the alarm is installed.

Watch this video to see how to easily replace your smoke alarm battrey

Private landlords must also install a carbon monoxide detector in rooms that have a coal fire or a wood burning stove - Don't have one REPORT NOW

Report A Fault Here

Name:

Number:

E-Mail:

Is their a fault which doesn't fall under another category:

I want to make improvements to my rented property

Check out this useful article from Shelter HERE

Coming Soon

Emergency Information

Gas Emergency

Total Loss of Gas Supply OR Gas Leak

What To Do

Open all Windows

DO NOT turn on any lights

EXTINGUISH cigarettes and naked flames

LEAVE the property

Call the National Gas Helpline on 0800 111 999

When its safe, let us know what has happened

Name:

Number:

E-Mail:

Brief description of the emergency:

Electrical Emergency

Loss Of Supply

What To Do

Check whether your neighbours have lost their supply too.

If others have lost their supply notify your supplier - DO NOT CALL AN EMERGENCY TRADESMAN.

Electrical Fault

Locate fuse board & switch off the mains, if it is safe to do so.

When its safe, let us know what has happened

Name:

Number:

E-Mail:

Brief description of the emergency:

Security Emergency

Burglary OR Insecure Property

What To Do

Contact the police

Notify your insurers

A security breach is a tenants responsibilty & the responsibility of a tenant/occupier to make the property safe & secure ASAP.

Notify your property manager

Broken Glass

As stated, the replacement of all cracked or broken window or door glass is the tenants responsibility.

When its safe, let us know what has happened

Name:

Number:

E-Mail:

Brief description of the emergency:

Structural Emergency

Any other repair that poses a risk to you or the public or to the structure of the building e.g. a severly damaged or dangerous chimney.

What To Do

Call your property manager

When its safe, let us know what has happened

Name:

Number:

E-Mail:

Brief description of the emergency:

Water Emergency

Total loss of your water supply

Major uncontrollable leak (such as a burst pipe or leaking water tank).

If you only have one toilet and you are unable to use it. The cost will be passed onto you if it is found that you have caused the fault.

A blocked drain or serious leak of sewarage. The cost will be passed onto you if it found that you have caused the fault.

What To Do

Check whether your neighbours have lost theirs too - if so, notify your supplier, DO NOT CALL an emergency tradesman.

Water Leak

Turn OFF the water at the mains stop cock [where the water enters the property]. It may be under the sink, in the cellar, in an airing cupboard or even in an outhouse.

If you cannot find your stop cock and the leak continues call your property manager ASAP.

When its safe, let us know what has happened

Name:

Number:

E-Mail:

Brief description of the emergency:

Heating Emergency

Loss of heating or hot water is NOT an emergency

What To Do

Loss of heat or hot water

Contact your property manager during office hours.

If the fault occurs outside of normal office hours please e-mail the details of the fault to your property manager.

When its safe, let us know what has happened

Name:

Number:

E-Mail:

Brief description of the emergency:

We are social, come & say hi !

Here's what a landlord has just said about HelpMeRent.co.uk

A very, very happy landlord

HelpMeRent.co.uk provided us with a professional, personal and honest service throughout the whole process of renting our property. Craig communicated with us at all times with regular updates on applications along with potential viewings. Once he was satisfied he had found the "right tenants" to rent our property he arranged for us to meet them which gave us the opportunity to spend time with them.

Cont'd

References are an integral part of the process with no stone left unturned. Health & Safety is also not compromised with a full electrical inspection of the property to include the installation of hard wired fire alarms, heat detectors and carbon monoxide alarms.

Cont'd

A full Management service is provided with inspections carried out every 12 weeks in addition to their initial inventory sign off giving us a peace of mind that our property is being looked after and maintained. We have already recommended the team to friends who are looking to rent their property.

Thanks Craig and the Team at HelpMeRent.co.uk

we couldn't ask for anyone better